If you have an urgent question or need immediate support, please click the button below to chat live with one of our Customer Care team members.
If we are offline, feel free to send us an email at support@himalayamystic.com — we’ll get back to you within 20–36 hours, with care and gratitude.
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- 📦 ORDERS & SHIPPING
- 🧘 PRODUCTS & BLESSINGS
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- 💌 CUSTOMER SUPPORT
Need Help?
If you have an issue or question that needs immediate attention, you can reach out to us through our Live Chat below.
If we are not available, please feel free to email us at support@himalayamystic.com — we will get back to you within 20–36 hours, with care and gratitude.
Thank you for your trust and patience.
📦 ORDERS & SHIPPING
Q: Where do you ship from?
A: Most orders are shipped from our fulfillment partners near Mount Gongga (Minya Konka) in western Sichuan, or from our artisan collaborators in Tibet and Nepal.
Q: How long will my order take?
A: Standard shipping usually takes 7–21 business days, depending on your region. Express shipping is faster — see our Shipping Info page for full details.
Q: Will I get a tracking number?
A: Yes. Once your order ships, you’ll receive an email with tracking details.
Q: Will I pay customs or duties?
A: Depending on your country, import taxes may apply. We do our best to mark packages clearly to help you avoid unnecessary fees.
🧘 PRODUCTS & BLESSINGS
Q: Are your items really blessed?
A: Yes — many of our ritual tools and malas are blessed by monks in local monasteries. This is part of what makes each piece unique and energetically alive.
Q: How should I care for my sacred items?
A: Treat them with respect. Keep them in a clean place, cleanse them occasionally with incense or moonlight, and store malas or crystals in a safe pouch.
Q: Can I customize my mala or ritual kit?
A: For now, our offerings are pre-made by artisans to preserve authenticity. If you’re looking for something specific, reach out — we’re happy to advise.
🔄 RETURNS & EXCHANGES
Q: Can I return or exchange my item?
A: Yes, unused items can be returned or exchanged within 14 days of delivery. Please see our Returns & Exchanges page for full details.
Q: Why can’t I return used incense or blessed items?
A: Because these items carry spiritual energy and blessings that cannot be “un-used.” Thank you for understanding this tradition.
💌 CUSTOMER SUPPORT
Q: How can I contact you?
A: Email us anytime at support@himalayamystic.com . We’re a small mindful team and reply within 24–48 hours (excluding local holidays).
Q: Do you offer wholesale or collaborations?
A: Yes! Please email partners@himalayamystic.com to tell us more about your shop or project.
